EMPRYN ORDER DESK
Shipping Policy
Please review our processing, shipping, and delivery information before placing your order.Processing Time
All orders are processed within 2–5 business days after payment has been received and verified. During sales, holidays, or high-volume periods, processing times may be extended.
Shipping Time
Once your order is done processing, it will be shipped through a carrier service. Estimated delivery times are:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
Delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has shipped, a tracking number will be sent to the email address provided at checkout.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. EMPRYN Extensions is not responsible for orders shipped to incorrectly entered addresses.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, EMPRYN Extensions is not responsible for lost, stolen, or misplaced packages.
International Shipping
International shipping may be available in select locations. Customers are responsible for any customs fees, duties, or import taxes imposed by their country.
Delays
We are not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control.
EMPRYN CUSTOMER CARE
Return & Exchange Policy
Please review our policy carefully before placing your order.All Sales Are Final
Due to the nature of our products and for sanitary reasons, all sales are final.
Returns
We do not accept returns on hair extensions that have been opened, worn, altered, colored, washed, brushed, or tampered with in any way.
Exchanges
We do not accept exchanges due to hygiene and quality control standards.
Refunds
Refunds are not issued once an order has been processed and fulfilled.
Incorrect Orders
If you receive the wrong item, please contact us within 48 hours of delivery.
Defective Items
If your order arrives defective, please email us within 48 hours of delivery with photos and your order number for review.
Review Process
Once documentation is received, our team will review the issue and determine an appropriate resolution if applicable.